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| Guest Review: 1 |
by Alfonso I of
Hamilton, ON |
Posted Date: 2012-04-16 |
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| It was a pleasant experience. 3 minutes walk toTimes Square, but perfectly quiet. The elevator always waiting for you at ground floor whenever back from hanging around. Definitely a good choice for a short stay in the big apple. Valet parking as a valuable option |
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| Guest Review: 2 |
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Posted Date: 2012-04-09 |
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| We had a wonderful time in New York and The Muse was a big part of our enjoyable experience. The location was great, our room looked exactly like the picture. The staff treated us like friends. We'll be back! |
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| Guest Review: 3 |
by Jackie M of
VA |
Posted Date: 2012-04-09 |
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| Very happy with our stay. Reasonably quiet given the busy neighborhood. Had a king suite. 2 teenagers shared the pullout sofa in the adjoining room. Rooms nicely appointed and everyone was comfortable. Bed was especially comfortable. Loved the welcome gift and fruit and cookies! Had dinner and drinks in the hotel restaurant, and, it was tasty and they were happy to expedite to accomodate our theatre schedule. |
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| Guest Review: 4 |
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Posted Date: 2012-04-05 |
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| Hvac very noisy. |
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| Guest Review: 5 |
by C D of
Dallas, TX |
Posted Date: 2012-04-03 |
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| This hotel had great location and excellent service. The rooms were extremely quiet and much bigger than I expected (for a hotel in Times Square).
They held my bags for me after check out and called a car for me to take to the airport. I will definitely stay here again!
Great Kimpton "boutique" hotel. |
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| Guest Review: 6 |
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Posted Date: 2012-04-03 |
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| The service we received at the curb was rude. Later, when trying to retrieve our luggage, a hotel worker left our bags on a cart in the middle of the lobby and walked away. Otherwise, the hotel was fantastic, clean and very trendy. The person checking us in was extremely pleasant and helpful. |
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| Guest Review: 7 |
by Adam C of
Brooklyn, NY |
Posted Date: 2012-04-03 |
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| Stayed at the Muse for my wife's birthday and had a great time! The front desk (Marc and Melissa) went above and beyond helping making the experience even better for the both of us.
The room was very comfortable and clean. I love how their attention to detail with little stand up "Reminder" cards. It's a checklist of things you can call the front desk about if you forgot anything, or need them to get it for you.
Ordered breakfast room service and was very pleased with the portions.
Would definitley stay again and tell friends to stay as well! |
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| Guest Review: 8 |
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Posted Date: 2012-03-29 |
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| Bra beliggenhet, gangavstand til det meste. Bra service. Gratis vin hver dag kl 17-18 :-) |
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| Guest Review: 9 |
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Posted Date: 2012-03-27 |
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| This hotel is right near Times Square and couldn't be more convenient. It was much more reasonably priced than some of the other hotels. Very clean, comfortable, nice staff.... and free wine from 5:00-6:00.
I would definitely stay here again! |
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| Guest Review: 10 |
by WH S of
Santa Cruz, CA |
Posted Date: 2012-03-21 |
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| I have stayed at this hotel numerous times for business and I am a devoted JDV hotel customer, However I am worried this hotel is falling into the rut of many NYC Times Square hotels that can let service and property condition slide because they will always be able to fill rooms due to their location. This will be a shame if that is what happens to this hotel.
Upon check in I as put into a room that had a very dirty bathroom. Hair in the sink, dirt on floor and on the picture across from the toilet numerous suspicious looking splatter marks. :(
The room itself was looking a little worse for the wear. Hotels in high traffic locations such as NYC need to budget for more frequent room maintenance and linen replacement. The bathroom grout had mold in it and in general the room didn't smell very fresh.
I went immediately to the front desk and told them my concerns. The front desk agent picked up the phone and called housekeeping to ask them to reclean the room while I was standing there waiting. She had to convince housekeeping to do this. She hung up the phone and said that they would be up in a bit to reclean the room.
I said that I didn't want to wait for the room to be recleaned and would like a new room. She accomodated this right away and got me into a new room.
The new room was clean and in much better condition.
Hoping that my experience was a freak of nature and that in future stays I will find the same consistency I am used to at JDV properties. |
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