St James Times Square Customer Reviews Avg Rating :
AVERAGE Hotel Service Rating : AVERAGE Hotel Condition Rating :
AVERAGE Room Comfort Rating : AVERAGE Room Cleanliness Rating :
Guest Review: 1 by Bill A of Alabama Posted Date: 2012-04-17
Overall Rating Hotel Service    
Hotel Condition Room Comfort    
Room Cleanliness
Spacious room in good location BUT no drapes on the large windows just translucent miniblinds leaving the room light at night AND heavy, long term construction on the 45st side (rooms X02 thru X05). Note X = floor number. Other rooms may also be noisey in the morning cement trucks, hammering, heavy equiptment, etc.
Guest Review: 2 by Anne-Marie M of Franklin, TN Posted Date: 2012-04-17
Overall Rating Hotel Service    
Hotel Condition Room Comfort    
Room Cleanliness
I stayed at the Hotel St. James in April with my best friend to celebrate her 50th birthday. When we first checked in we were given rooms on the 12th floor and were told nicer rooms would be available the next day and we could switch. I would have been fine with the 12th floor, but my window did not close/lock properly, and there was a fire escape out  the window. We did move to the 8th floor the next day, nicer and larger rooms. My room was in the back of the hotel and had little, if any warm water for showers. My friends room faced 45th street and she had plenty of hot water but her internet access was not as good as mine. The hotel staff are very friendly and accomadating and the hotel is in an excellent location. There was no air conditioning in any of the 4 rooms that we saw, which could be a factor in the warmer months. Also, there was no way to control the room temperature (radiator heat), but we never felt our rooms were cold. I would stay here again but it would depend on the time of year. I would also request a room toward the street, noiser no doubt but hot water in the shower would make up for it. I know they are renovating rooms so maybe they will have that all worked out soon.
Guest Review: 3 Posted Date: 2012-04-17
Overall Rating Hotel Service    
Hotel Condition Room Comfort    
Room Cleanliness
Hot water was a scarcity and it was necessary to run the water for almost 15 minutes (a waste) in order to get some that was hot. Our room was on the 6th floor and the street noise all night was very loud. There was no ice available (at least on our floor). The room and sheets were very clean. Leaving your key at the desk is strange, but required. Good  wi-fi for free in the room. Nice staff, tried to be helpful. Great little cafe open 24/7 right next door..... so lack of coffee machine wasn't too miserable. The price is reasonable.... but I'd be reluctant to recommend it unless people understand what they are getting (or not getting). The hot water problem should be easy to solve - and would pay for itself in water bills.
Guest Review: 4 by Lisa J. of Louisville, KY Posted Date: 2012-04-16
Overall Rating Hotel Service    
Hotel Condition Room Comfort    
Room Cleanliness
The St. James Hotel in Times Square is a very nice place to stay if you're looking for something considerably more affordable than surrounding accommodations. There are no bells and whistles, however, so if you plan to spend most of your time out touring the city, this is a very good choice for you. If you're wanting to spend more time indoors enjoying  all the amenities, you're gonna get bored. It is a very clean place and the beds are very comfortable. We do highly recommend it.
Guest Review: 5 Posted Date: 2012-04-16
Overall Rating Hotel Service    
Hotel Condition Room Comfort    
Room Cleanliness
Great Hotel. Nice firm bed. In NY to see shows and eat, walk around. Get location In Times Square. Could get everywhere we needed to be by foot or just a short subway ride. Great deli and restaurant right next door.
Guest Review: 6 by Dave of Newark, CA Posted Date: 2012-04-14
Overall Rating Hotel Service    
Hotel Condition Room Comfort    
Room Cleanliness
Hotel St. James is a very nice hotel with a friendly staff, conveniently located and it appears to be well maintained. However, it is mostly just a place to sleep. Although they advertise WiFi, don't expect to have anything usable. The TV was very small and appeared to be an afterthought. There was no pen and paper common with a hotel room (yea, a small  thing, but try to write something down when nothing exists). The front desk staff was very friendly and I can tell they were used to dealing with complaints about the WiFi. The rooms were spacious, especially for a times square hotel. If you don't care about WiFi and amenities, then go for it. If you depend on a connection, stay away.
Guest Review: 7 Posted Date: 2012-04-09
Overall Rating Hotel Service    
Hotel Condition Room Comfort    
Room Cleanliness
Room was very small. It was very hot in the room. iit had an old fashion radiator that banged all night long.Great location. Close to everything.
Guest Review: 8 Posted Date: 2012-04-06
Overall Rating Hotel Service    
Hotel Condition Room Comfort    
Room Cleanliness
Hotel had an excellent location, however the decor was dated and the window mini blinds didn't cover the entire window. Also the bathroom window didn't lock and this made me nervous as I was traveling alone eventhough the room was on the 11th floor. The room was very clean, however the walls were thin and I could hear my neighbor's tv and alarm that  he/she hit snooze on 7 times in the early morning which didn't make it a great way to wake up. Atleast my shower was warm in the am.
Guest Review: 9 by Paul M of canada Posted Date: 2012-04-03
Overall Rating Hotel Service    
Hotel Condition Room Comfort    
Room Cleanliness
When i had booked this hotel the reveiws on trip advisor give it 3-4 out of 5, some where good some not so good, you are always apprehensive until you actually see it for your own eyes, there where no surprises at all, loved every thing about the hotel. I would recomemend it to anyone.
Guest Review: 10 Posted Date: 2012-04-03
Overall Rating Hotel Service    
Hotel Condition Room Comfort    
Room Cleanliness
OK, it is not The Plaza. If you want the Plaza, book a room at The Plaza...and pay 10 times as much. Hotel St. James has it's own kind of charm. Yes, our room looked like it has not been vacuumed in a while, but the bathroom was spotless. Yes, the furniture in the room looks like it was taken out of my 1970's dorm, but they do give you extra pillows  and blankets. I wish I had gotten the name of the gentleman who checked us in, and was there most week days to give us the key to our room, but you could not have had a more friendly, gregarious person. He works days during the week. I have stayed here 4 times before and keep coming back because of the price and location, and best of all we never caught any "critters" from there, unlike some other fancier places. Who stays in their room while in NYC anyway? BTW...my favorite restaurant in NYC, Bond 45, is across the street.