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| Guest Review: 1 |
by Anie M of
Quebec, Qc Canada |
Posted Date: 2012-04-17 |
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| My brother and I each made our reservation at the same time (hence, same last name). Almost everything was ok for me but for him!!! Since he does not speak english fluently, I had to step up. The first room he got: water on the floor, towel hanger broke in several pieces when he reach for a towel, hygienic paper hanger fell on the floor when ... So the next morning, we asked for a room change. The woman said everything would be ok when we will be back arooound 18h00 so we went visiting. When we came back, they first gave him the same room... which had not been taking care of. He asked for another... ok room but they did not deliver his luggages in the room, they delivered it... in another room, unknown by everybody..... do I have to say that my brother was panicking? Where was his luggages? We finally found the correct room with the luggages. We reserved for 3 nights, i received my bill after the second night. I was supposedly leaving that day, sunday... another error since my reservation was for until monday. They also charged me for parking, which I did not asked for. It was diligently taken care of. I don't know if it is the computer system or the people or the hotel itself but it does not worth the hassle. Go somewhere else. |
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| Guest Review: 2 |
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Posted Date: 2012-04-16 |
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| we stayed in the cozy room and it was small, but that was to be expected. I booked this mostly because I've wanted to stay at the W since it opened, and it was beautiful and trendy as expected. There's no internet in the rooms but the internet in the lobby works fine and the staff was friendly. |
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| Guest Review: 3 |
by Bart T of
Dallas, TX |
Posted Date: 2012-04-13 |
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| Excellent service and accomodations will definately choose the W again! |
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| Guest Review: 4 |
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Posted Date: 2012-04-12 |
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| Nice hotel, little pricey and small rooms but it's NY. Great location and they upgraded our room for free! Will definitely come back here. :) |
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| Guest Review: 5 |
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Posted Date: 2012-04-11 |
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| The small bathroom was difficult. the large sink bumped into my left thigh as I sat on the toilet. a smaller sink or larger room should have been planned... The clean towels were hanging at the "back" of the shower, so they became damp. I avoided using the shower on HIGH, fearing a greater spray would dampen the towels more & splash onto the floor, since there was not a FULL door separating the shower from the rest. also no GRAB BAR or rod of any kind to hold, only smooth walls of tile & "glass". |
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| Guest Review: 6 |
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Posted Date: 2012-04-11 |
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| The hotel is clean and modern, service is courteous. There is a free Acura ride to anywhere in the city at your disposal as long as you reserve your departure in advance. The lobby has free internet access, but you have to pay for it in-room.
On the negative side, the rooms are tiny and not equipped with a refrigerator by default. If you want one, there is a 50$ per day rental ... I still can't get over how ridiculous that is.
Overall great stay if you don't want any extras! |
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| Guest Review: 7 |
by Linda M of
Jamestown, RI |
Posted Date: 2012-04-10 |
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| W New York on Lex was the perfect location close to our daughter in Midtown East. We were able to walk just about everywhere! |
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| Guest Review: 8 |
by Cecil D of
Texas |
Posted Date: 2012-04-03 |
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| Lives up to the "W" reputation. Great location with good service and very attentive personnel. |
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| Guest Review: 9 |
by Ryan of
Bloomington, IL |
Posted Date: 2012-04-03 |
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| My wife and I recently took our first trip to NYC and got a great rate at the W New York. Upon check in I was impressed. The room at the rate we booked was unavailable at that time so they upgraded us into the next level. While the room wasn't huge, it was very modern and clean. We didn't plan on spending a ton of time in it anyway. The hotel's location was great as it was within walking distance of just about everything that we wanted to do and see. Lauren, the concierge was great too. Not a bad thing to say about the W. We will definitely be staying here again next time we go to NYC. |
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| Guest Review: 10 |
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Posted Date: 2012-03-31 |
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| Great place to stay. Lots of fun, great location, and the best staff. I think I've found a new place to stay when I go to NYC. Thanks to everyone at the W for a great weekend. |
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